Computing Services: Division of Information Technology
Vice President and Chief Information Officer: Jeffrey Hollingsworth, Ph.D.
The Division of Information Technology is part of a University of Maryland student's everyday academic and social life. The division plans, develops, supports, and maintains computing, networking, and telecommunications services for the university community to enhance both day-to-day academic and business goals and to further the university's standard of excellence in education and research.
Many faculty members have integrated technology into courses, both inside and outside of the classroom. Some professors use clickers to collect student feedback during class. Through ELMS, the university's Enterprise Learning Management System (www.elms.umd.edu), instructors can provide online course materials, collect assignments, post grades electronically, and hold discussion sessions.
The university's wireless network gives students the ability to connect to the Internet from almost anywhere on campus. Every student living in a residence hall also has a dedicated high-speed data jack to use when connecting to the university network from their room. Students also have access to file storage via their TERPmail accounts to use for backing up files, synching files on multiple devices, and collaborating with others.
Service Desk staff (itsupport.umd.edu, 301-405-1500) are available to answer IT questions and provide tech support, and they can be contacted in person, over the telephone, and via live chat. The Service Desk website enables you to consult an IT Library of how-to articles and a catalog of IT services, check and subscribe to service alerts, and initiate and track help requests online 24/7.
Discounts on computers and cellular devices and service are also available to University of Maryland students. Terrapin Tech manages the exclusive educational discounts for UMD community members and offers extended service plans and extra benefits for customers, including on-campus support and loaner laptops to use when a computer needs to be repaired. Some popular software is available at no additional cost via downloads or subscriptions through TERPware.